Shipping policy

Order Processing Time

All our orders are processed and shipped out within 1 business day.

 

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

We currently provide free shipping on all orders which can take between 3 - 5 weeks for delivery.

 

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Returns and Refunds

We will happily accept returns due to change of mind as long as the request is received by us within 14 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

 

For our full Returns and Refunds policy, we refer you to our Refund Policy

Customer Service

For questions, support, problems, or warranty claims, please contact us by email at support@bytaylor.co.uk